PRIVACY
POLICY

Last updated: 22 June 2026

Hero Lining is a brand operated by Comm-Ply (Yorkshire) Limited (“Comm-Ply”, “we”, “our” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.herolining.com, contact us or use our services.

Who we are

Hero Lining is operated by:

Comm-Ply (Yorkshire) Limited
1-2 Lockwood House
Lockwood Way
Leeds
LS11 5TQ
United Kingdom

Email: sales@herolining.com
Telephone: +44 (0) 870 60 70 198

Information we collect

We may collect and process the following information:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Job title

  • Information submitted through contact forms

  • Marketing preferences

  • IP address

  • Browser and device information

  • Website usage and analytics data

How we collect information

Information may be collected when you:

  • Complete a contact form

  • Request information about Hero products or services

  • Subscribe to marketing communications

  • Contact us by telephone or email

  • Visit and interact with our website

We may also automatically collect technical information through cookies and analytics tools.

How we use your information

We use your information to:

  • Respond to enquiries and requests

  • Provide information about our products and services

  • Arrange quotations, demonstrations or consultations

  • Improve our website and customer experience

  • Monitor website performance and usage

  • Send marketing communications where consent has been provided

  • Comply with legal and regulatory obligations

Lawful basis for processing

Under UK GDPR, we process personal data on one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

Marketing communications

If you choose to receive updates from us, we may send information about products, services, events, news and promotions.

You can withdraw your consent or unsubscribe at any time by following the unsubscribe link included in our communications or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may collect information relating to:

  • Pages visited

  • Time spent on the website

  • Traffic sources

  • Browser and device information

  • Website performance

You can control or disable cookies through your browser settings. Please note that some website functions may not operate correctly if cookies are disabled.

Sharing your information

We do not sell your personal information.

We may share information with trusted third-party service providers who support the operation of our website, analytics platforms, CRM systems, marketing services and business operations.

All third parties are required to process information securely and in accordance with applicable data protection legislation.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, meet legal obligations and resolve disputes.

When information is no longer required, it will be securely deleted or anonymised.

Data security

We take appropriate technical and organisational measures to safeguard personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

While we take reasonable steps to protect information, no internet transmission can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure of your information

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Withdraw consent at any time

  • Request transfer of your personal data where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations or website functionality.

Any updates will be published on this page and will take effect immediately upon publication.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: sales@herolining.com
Telephone: +44 (0) 870 60 70 198

Comm-Ply (Yorkshire) Limited
1-2 Lockwood House
Lockwood Way
Leeds
LS11 5TQ
United Kingdom